Cancel/Refund Policy

CANCELLATION

How do I cancel my order?

Please cancel your orders from mail you had received(See last line of your mail) and put in a refund request if your order was prepaid.

If the order is shipped already, unfortunately we wouldn’t be able to cancel it. 

 

REFUND POLICY

What are the terms and conditions for refund?

  1. You can ask for a refund against any of your order within 48 hours of its date of delivery
  2. All refunds will be credited in form of discount coupon which you can use to shop on ektarfa.com
  3. We do not provide refund for any XXXL size products.
  4. For any other requests or queries regarding this, kindly write to us at care@ektarfa.com

What are the rules for Courier charges refund?

You have to ship product to us. very sorry we will not provide any refund for that.

Refund of shipping and COD charges is not applicable i.e T-shirt Rs. 100 & Hoodie Rs. 150

For example:- Men Round Neck Tee Rs. 599-100 = 499 Discount coupon  

Where should I return my product?

Call us we will let you know.