100% Replacement Guarantee!
Returns & Exchanges
- There is only one time return policy for all the products.
- Customers can return their order within 10 days from the date of delivery of the order. For customised/personalised orders there are no returns.
- All returns must be in unused condition.
- The product amount will be given in form of discount coupon after deduction shipping charges i.e Rs. 50 for half kg, once we have received the products and quality check is done.
- Sorry we don’t have reverse pickup facility so you need to self-ship your returns; you are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you to do it through a reliable local courier service. Once shipped, please inform us on whatsapp 8085824003.
Cancellation of orders:
You can cancel any orders before the product has been fulfilled/you getting shipping mail. You can cancel your orders by sending us whatsapp on 8085824003. Our Customer Service Executives will contact you for confirmation of the cancellation request. Once the cancellation request has been made from your end, it will take us a maximum of 1-2 business days to cancel your order.
After confirmation of the cancellation request, Your entire order amount will be refunded to the bank account from which you had made the order within 4 to 7 days depends on the policy of your Bank. You will be notified about the cancellation of your order vide email.
We do refunds only in genuine case of delivery of defective products and on no other grounds. In the event of delivery of defective products, you have to send us whatsapp on 8085824003 along with the details of the order, nature of issues, photographs of the defective product. In the event, on our verification it is observed that the defect is incurred due any of your actions or omissions, then EKTARFA will not be responsible for refunding the amounts paid to you. However, you may still opt for exchange and returns in an aforementioned manner. All applicable refunds shall be made to the bank account from which you had processed the payment.
Please note the applicable shipping or COD charges shall not be refunded to you in any circumstances.