REFUNDS, RETURNS & CANCELLATION POLICY
100% Replacement Guarantee!
Returns & Exchanges
- We do not provide exchange/return for stock clearance sale.
- We do not provide exchange/return for customized/personalized orders.
- Customers can return their order within 10 days on the below address from the date of delivery of the order.
- All returns must be in unused condition.
- Sorry we don’t have a reverse pickup facility so you need to self-ship your returns; you are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you to do it through India post (Government) courier service also known as Speed Post. Once shipped, please inform us on whatsapp 8085824003.
- The product amount will be given in form of discount coupon after deduction shipping charges i.e. Rs. 50 for half kg, once we have received the products and quality check is done.
- Once a coupon is issued, you can use the same to purchase a new product or size.
260 Alok Nagar Kanadia Road Indore (M.P) 452016
Cancellation of orders:
Once the order is placed it's not possible for us to cancel the order. If you don't need product then please do not take delivery, once we get product back with us, we will issue discount coupon after deducting shipping charges i.e. Rs. 50 for half kg.
We do refunds only in genuine case of delivery of defective products and on no other grounds. In the event of delivery of defective products, you have to send us whatsapp on 8085824003 along with the details of the order, nature of issues, photographs of the defective product. In the event, on our verification it is observed that the defect is incurred due any of your actions or omissions, then EKTARFA will not be responsible for refunding the amounts paid to you. However, you may still opt for exchange and returns in an aforementioned manner. All applicable refunds shall be made to the bank account from which you had processed the payment.
Please note the applicable shipping or COD charges shall not be refunded to you in any circumstances.