Returns & Exchanges
1. Customers can return their order within 7 days after receiving.
2. In case you want us to pick product from your home, please write to us at email@example.com or Whatsapp us at 8085824003(reverse pick up facility is available on limited pincodes). once we have received the products and quality check is done. we will issue discount coupon after deducting shipping charges & COD charges i.e. Rs. 50(Shipping)+50(COD) for half KG from our office to your home and Rs. 50 from your home to our office.
3. In case if you are shipping the product to us, use below address & please share image of tracking slip via email on firstname.lastname@example.org or whatsapp on 8085824003, once we have received the products and quality check is done. we will issue discount coupon after deducting shipping charges & COD charges i.e. Rs. 50(Shipping) + 50(COD) for half KG from our office to your home.
352 Alok Nagar Kanadia Road Exactly Behind Riddhi Siddhi Restaurant
Indore - 452016
Cancellation of orders:
You can cancel any orders before the product has been shipped. You can cancel your orders by sending an email along with your Order Id at email@example.com or whatsapp us on 8085824003. our customer service executives will contact you for confirmation of the cancellation request. Once the cancellation request has been made from your end, it will take us a maximum of 1-2 business days to cancel your order.
After confirmation of the cancellation request, Your entire order amount will be refunded to the bank account from which you had made the order within 4 to 7 days depends on the policy of your Bank. You will be notified about the cancellation of your order vie email.
We do refunds only in genuine case of delivery of defective products and on no other grounds. In the event of delivery of defective products, You have to send an email to our customer support executives at firstname.lastname@example.org or Whatsapp us on 8085824003 along with the details of the order, nature of issues, photographs of the defective product. In the event, on our verification it is observed that the defect is incurred due any of your actions or omissions, then EKTARFA will not be responsible for refunding the amounts paid to you.